Refund
Policy.
One-time payments, no automatic renewals, and a 14-day first-purchase promise.
Effective and last updated: September 23, 2026
Your first purchase of a Stamuy plan is covered by our voluntary 14-day money-back promise. Plans are one-time payments and never renew, so there is nothing to cancel. This policy never limits mandatory consumer rights.
1. Our 14-day money-back promise
If your Stamuy plan is not a fit, you may request a refund of your first purchase within 14 calendar days after purchase. This is a voluntary commercial promise in addition to any rights you have under applicable law.
Approved refunds return the eligible first payment to the original payment method. Refunds are processed through Dodo Payments; how long they take to appear depends on Dodo Payments and your bank or card issuer.
2. Eligibility and exclusions
The promise applies once per customer to the first purchase of a Stamuy plan. To protect the service against abuse, the voluntary promise does not cover:
- additional or repeat purchases after your first purchase;
- accounts previously refunded for a Stamuy plan;
- accounts suspended for fraud, unauthorized account access, spam, platform abuse, chargeback abuse, or another material Terms violation;
- requests submitted more than 14 calendar days after the first payment;
- currency-conversion differences, bank fees, or unrelated third-party charges.
Duplicate charges, incorrect amounts, or failure to receive purchased access should be reported immediately and will be investigated regardless of the exclusions above. If Stamuy permanently discontinues a paid service during your paid access period, we will provide a proportionate refund or credit where appropriate or required by law.
3. How to request a refund
Email support@stamuy.com from the address used for purchase. Include:
- your order or payment ID from the Dodo Payments receipt email;
- the Stamuy plan purchased;
- the purchase date; and
- a short explanation so we can identify product or access issues.
Do not include your card number, password, OAuth token, or OTP. We aim to acknowledge requests within two business days. As merchant of record, Dodo Payments may review or process the refund under its own terms.
4. No subscriptions or renewals
Every Stamuy plan is a one-time payment for a fixed access period of 1 week, 1 month, or 1 year. Nothing renews automatically and you will never be charged again unless you choose to make a new purchase.
Access starts when your payment is confirmed and ends when the period expires. Stopping use of the service early does not create a refund, and unused time is not prorated except where required by law. Your first purchase may still qualify under the 14-day promise above.
5. U.S. consumer rights
This voluntary policy is offered by Stamuy LLC, a United States company. It does not restrict non-waivable rights under applicable U.S. federal or state consumer-protection law. The price, access period, and the fact that the plan does not renew are disclosed before purchase.
If a payment was unauthorized, a charge was incorrect, or the service was materially different from what was promised, contact support@stamuy.com promptly. Any additional remedies required by the law of your state remain available.